Our Privacy Policy
At K&D Properties, we understand that buying, selling and enquiring about property often means sharing personal information with us. We take the privacy and security of that information seriously. Please read the below privacy policy, and always feel free to Contact Us if you’d like any clarification on how we maintain your confidentiality and information security.
Your privacy
is important to us...
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), together with other laws and regulatory requirements that apply to our business.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and when it may be shared with others.
The information we collect:
The information we collect will depend on your relationship and interactions with K&D Properties.
It may include your:
name, address and contact details
date of birth
property and transaction information
correspondence and enquiries
information contained in contracts and other documents
identification and identity verification information
information relating to a company, trust or other entity you represent or are associated with
information required to meet our legal and regulatory obligations.
We may collect this information directly from you, through our website, during conversations with our team, from contracts and transaction documents, or from your authorised representatives such as solicitors, accountants and advisers.
Where appropriate, information may also be obtained from publicly available records, government bodies, identity verification services and other third-party information providers.
Identity Verification and AML/CTF
Australian real estate agencies have obligations under Australia’s Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws.
As part of meeting these obligations, K&D Properties may need to collect information to establish and verify the identity of people involved in a property transaction and to carry out other required AML/CTF checks.
Depending on the circumstances, this may include identification documents and information about individuals, companies, trusts, beneficial owners, trustees, directors or people authorised to act on behalf of another person or entity.
We collect and use this information for purposes including:
verifying identity
completing customer due diligence and AML/CTF checks
understanding who owns or controls a company or trust where required
assessing and managing AML/CTF risk
meeting record-keeping, reporting and other legal obligations
responding to lawful requests from regulatory, government or law enforcement authorities.
Information collected for these purposes will be handled in accordance with applicable privacy and AML/CTF requirements.
Our Identity Verification Providers
K&D Properties uses AgencyAML, in conjunction with Equifax, to assist us with identity verification and AML/CTF compliance.
Where identity verification is required, we may provide relevant information to these service providers so that the necessary verification and checks can be completed. You may receive an email or text message directly from AgencyAML or Equifax as part of this process.
These providers handle information in accordance with their own privacy and security obligations and policies.
How we use your personal information
We may use your personal information to:
provide our real estate services
communicate with you about a property or transaction
manage our relationship with you
respond to enquiries and requests
meet contractual, legal and regulatory obligations
verify identity and complete AML/CTF checks
improve our services and client experience
send marketing communications where permitted by law.
Where we use your information for direct marketing, you may opt out at any time by using the unsubscribe option provided or by contacting us.
Information from External Services
From time to time, K&D Properties may obtain contact or property-related information from external data and information services, including ID4Me. We may use this information to identify property owners, understand our local property market and communicate with people who may be interested in our real estate services.
Where we receive personal information from these services, we handle it in accordance with applicable privacy and marketing laws. We may use the information for our own marketing and business development activities, but we do not sell or share this information with other businesses for their marketing purposes.
If you receive marketing from us and would prefer not to hear from us again, you can opt out at any time using the unsubscribe option provided or by contacting K&D Properties.
Keeping your information secure
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.
Some of the systems and specialist service providers we use may store or process information on our behalf. Where personal information is provided to a third-party service provider, we take reasonable steps appropriate to the circumstances to ensure that information is handled securely and in accordance with applicable privacy requirements.
Certain information must also be retained for periods required by law. When personal information is no longer required and there is no legal requirement for us to retain it, we take reasonable steps to destroy or de-identify it.
Sharing and disclosing information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to provide our services, operate our business or comply with our legal obligations.
This may include disclosure to:
service providers supporting our real estate activities
identity verification and AML/CTF service providers
solicitors, conveyancers and other professional advisers where appropriate
government, regulatory and law enforcement bodies where required or authorised by law
technology, hosting and communications providers
other parties where you have authorised us to do so.
There may also be circumstances where we are required or authorised by law to disclose information, including in response to a court order, subpoena, warrant or regulatory requirement.
Overseas disclosure
Some third-party service providers may store, process or access information outside Australia.
Where K&D Properties discloses personal information to an overseas recipient, we will handle that disclosure in accordance with the requirements of the Australian Privacy Principles and other applicable laws.
Marketing communications
From time to time, we may use your contact information to send property information, market updates, newsletters or other communications that we believe may be relevant to you, where permitted by law.
You can opt out of marketing communications at any time by selecting the unsubscribe option included in our electronic communications or by contacting us at [email protected].
Information collected specifically for identity verification and AML/CTF compliance is handled for those purposes and other purposes permitted or required by law.
Cookies and our website
When you visit the K&D Properties website, we may use cookies and similar technologies to understand how our website is being used and to improve your experience.
Cookies may remember preferences, provide website functionality and help us understand website activity. They may also be used in connection with advertising services such as Google Ads.
You can manage or disable cookies through your browser settings, although doing so may affect some website functionality.
Links to other websites
Our website may contain links to websites operated by other organisations.
K&D Properties is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any external website before providing personal information.
Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you or believe that information needs to be corrected or updated.
In some circumstances, the law may limit the information we are able to provide.
Please contact us at [email protected].
Privacy enquiries and complaints
If you have a question or concern about how K&D Properties has handled your personal information, please contact us so that we can work with you to address it.
K&D Properties Pty Ltd
23 Stormbird Court, Upper Caboolture Q 4510
0433 182 849
[email protected]
Your privacy
is important to us...
K&D Properties is proud to comply with the Privacy Act 1988 (Cth) (“Privacy Act”) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth)(“Amendment Act”). Our core operational principals is consistent with the Australian Privacy Principles as amended in March 2014 (APPs).
About Your Privacy
Being committed to the protection of the privacy of online visitors to our website, K&D Properties use the information we collect about you only to enhance our services to you. We value the privacy and confidentiality of your information, always following Australian Privacy Principles.
You can change your personal information at any time by advising by email to [email protected].
Secure Storage of Your Information
Information that you give us in any form, is retained by K&D Properties, respecting the security of this information. While your initial contact to us may include your name, phone number and email address, we may also collect other information including (but not limited to) occasions where you provide feedback, change your information preferences, respond to a survey, or contact K&D Properties with general queries.
As part of our client support, we may use personal information provided by you, to contact you with future marketing material, information sharing, industry updates, or a general communication in the form of salutations or a newsletter. If you wish to cease receiving any of this communication, you may let us know by email to [email protected], or by availing yourself of the unsubscribe options provided with all email communication.
K&D Properties will use all reasonable means to protect your personal information that is in our possession or control. We will not knowingly share this information with any third party except third party service providers that support our business activities, and those third parties will have agreed to comply with our privacy standards. It is important to note that some third party service providers may operate overseas are not compelled to comply with Australian Privacy Laws.
Any of your information that is non-personal, including communications and material that you send to this website, may be kept and made known by us to use on a non-confidential basis. This may include (but is not limited to) training, concept development, or product development.
Cookies
When you engage with K&D Properties’ website, we use Cookies – small pieces of information about your browsing history that allows our website to configure itself to suit your demonstrated needs and preferences. This does not include access to your computer or information on your computer in any way. In Australia, most browsers will automatically accept the use of cookies, but this can be controlled in your browser settings. Cookies will allow us to provide you with a better user experience, and will also be additionally used to serve relevant advertising through services such as Google Adwords. External advertising that you may see on this website, may similarly be repeated on other sites, and is not controlled by us in any way.
Disclosing Your Information
There may be an occasion where K&D Properties are compelled to disclose your information to comply with a legal requirement, such as subpoena, warrant, court order, regulations, or in a legal proceeding. We may also disclose your information to protect our rights, property, or the safety or our team.
Should there be a change of ownership of our business, all collected client information and personal data will be transferred to the possession of the new owner under an agreement to continue to respect privacy and confidentiality.
How We Collect Personal Information
K&D Properties may collect personal information, to use for marketing or client care, in the following ways:
- Your access to our website
- Contact with us by phone, letter or email
- During conversations between yourself and our team members
- From contracts
- Entries for competitions, promotions
- Requestion information material from K&D Properties
- Completing surveys
- Providing feedback
- Third parties such as credit reporting agencies, law enforcement agencies, and government entities
- Your representatives including (but not limited to) lawyers, advisers, and accountants
- Your employer
- Publicly available sources of information
- Third party information providers
Third Parties
K&D Properties will never knowingly disclose your information to third parties that are not involved in supporting our clients. We may however use your information non-specifically to create marketing statistics, identify consumer expectations, and to assist in our general support of our clients. We may also use this information to improve our services both in person and online.
You may receive direct marketing communications and information about K&D Properties that we consider may be of interest to you, as mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by Contacting Us.
Security
The security of your personal information, and the integrity and privacy of the information you provide to us, is very important to K&D Properties. Our website is hosted by Stafflink, an established hosting service with experience in the real estate industry. We trust them to support our security principles.
Links
Where our website contains links to other websites, K&D Properties is not responsible for the privacy practices and content of these sites. We encourage you to always visit the privacy policy of any website that you visit, including those that you reach via K&D Properties. We can only extend our privacy policy for users of kndproperties.com.au.
About Our Privacy Policy
If you have any questions about our privacy policy and how we use your information for our business activities, please contact us:
K&D Properties
- PO Box 3012 Ashgrove East 4060
- 0433 182 849
- [email protected]
Recommendations to Buyers
We recommend that all buyers should undertake their own research when considering a property, as our advice is advice only. Information you should consider includes:
- Physical location and effect of elements on this location
- Land size and zoning
- Property condition including a building and pest inspection from a qualified service provider
- Internet access and speed
- Vehicle access and parking capacity